Frequently Asked Questions

Please read our FAQ before sending us a message.

When Are Orders Dispatched?

We try our best to ship orders within 3 working days. However, please allow up to 10 working days.

How long will delivery take?

During the check out process you will have an option to choose a preferred delivery service. However, please consider our dispatch/lead time which can be up to 10 days before contacting us about your order. More information on delivery here

What Are My Payment Options

All payment processes are safe and secure. We accept payment from all major credit and debit cards via PayPal. 

What exactly happens after ordering?

Your order will be received and we will get to work making your wax products from scratch for maximum freshness and quality scent.

Once your wax melt or candle is made we will start to cure it. Once the curing process is complete we will ship your Pure Loved Aromas products to you via your preferred shipping method.

To speed up this process we will keep a small amount of ready made stock. Allowing us to dispatch your order faster. However, these products will be extremely fresh as the maximum time in our workshop is up to 2 weeks from the creation to dispatch. Giving you the best quality and long lasting wax products. 

Unlike big brands we don’t mass produce our wax products. Some manufacturers have wax products on shelves or in whorehouses for months before the consumer even receives it.

Although wax products do have a long shelf life. They are always fresher and stronger if burned earlier rather than months or even years after there creation.

This is one reason that makes Pure Loved Aromas wax products far more superior to most competitors.  

More Info

See our full FAQ’s here. We are a small team and would really appreciate it if you can check your question has not already been answered in our full FAQ page. If you still don’t find the answer you are looking for we would love to hear from you.

The FAQ page is updated often with new questions. We do this for two reasons 1) For you to get a answer faster to a general question and 2) To use our time and attention more efficiently. This is really important during busy periods when we need to get your orders made and shipped. Thank You for your understanding we truly appreciate it. 

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